Overview
This Refund Policy explains when and how you can get a refund for YouCanFind.me. It forms part of our Terms of Service. This policy covers Pro subscriptions and one-time credit pack purchases. Free plan features themselves involve no payment.
Monthly Subscriptions
- You can cancel your monthly subscription at any time in your account settings.
- Cancellation stops future renewals. You keep Pro features until the end of the current billing period.
- Payments already made for the current period are non-refundable, and unused time is not refunded pro rata.
Annual Subscriptions: 7-Day Money-Back Guarantee
- If this is your first annual subscription, you may request a refund within 7 days of the initial charge, for any reason.
- To request a refund, email support@youcanfind.me within the 7-day window from the email address associated with your account.
- The guarantee applies to the first annual purchase only. Renewal charges are not covered; we recommend cancelling before your renewal date if you do not wish to continue.
- After the 7-day window, annual subscriptions follow the same rules as monthly ones: cancel anytime, keep Pro until the period ends, no partial refunds.
Renewals
- Pro subscriptions renew automatically at the end of each billing period until cancelled.
- Renewal charges are non-refundable except where required by applicable law. You can cancel upcoming renewals at any time in your account settings.
Credit Packs
- Credit packs are one-time purchases. Credits are added to your account immediately and never expire.
- Credit pack purchases are non-refundable once the credits have been added to your account, except where required by applicable law.
- Unused credits — including purchased ones — are forfeited when you delete your account. They are not refunded, transferred or restored. The account deletion flow warns you before this happens.
- Credits spent on a generation that fails are returned to your balance automatically.
How Refunds Are Processed
- Payments are processed and collected by our payment provider acting as the Merchant of Record, which also handles invoicing and applicable taxes.
- Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5-10 business days for the refund to appear.
Your Statutory Rights
Nothing in this policy limits any mandatory rights you may have as a consumer under the laws of your country of residence, including any statutory withdrawal or cancellation rights that cannot be waived.
Contact
Questions about billing or refunds? Contact us at support@youcanfind.me.